Refund and Returns

Your satisfaction is our first priority at Protein King. If your item is damaged upon receipt or not as described, we will gladly exchange the item or offer a refund. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused/factory sealed and saleable condition.

Returns Process

All returns must have a Returns Authorisation (RA) Number.

Please Note: Items returned with no RA Number will be rejected.

To receive your RA Number, please email us at:

sales@proteinking.com.au

In your email, please include the following information:

• Your Order number if known (appears on the top of the invoice)
• Your name and address
• A description of the item you are returning
• Reason for Return
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.