Q | Are the products you sell in stock? |
A | Yes, all products that Protein King lists for sale are in stock and ready for immediate dispatch. Items that are out of stock are clearly displayed. |
Q | I live locally, can I pickup my order? |
A | Please contact us to discuss with our friendly customer service team. |
Q | What happens if nobody is home when the courier arrives with my delivery? |
A | Please note that only one delivery attempt will be made. If nobody is available to sign for the
delivery, the courier will leave a "Sorry We Missed You" card which will include the location of your
nearest Post Office/delivery centre where your order can be collected. |
Q | Do you send to PO Boxes? |
A | Yes, Protein King will be happy to ship to your PO Box. |
Q | What does 'flat-rate' delivery mean? |
A |
Whether you order one gym towel or ten buckets of protein, the delivery fee will be the same - regardless of the size and weight of your order. |
Q | Do you ship to Australia Post Parcel Lockers? |
A | Yes, we sure do! |
Q | Do you offer Free Shipping? |
A | Yes! Spend over $300 on any products at www.proteinking.com.au and receive automatic free shipping anywhere in Australia. No coupon code required! |
Q | My items have arrived damaged. What should I do? |
A |
Our warehouse team is highly trained to ensure every order is carefully packaged to arrive safely at its destination. In the rare instance that your delivery arrives damaged, do not sign for it. If you have already signed for the parcel, please take a photo immediately, and then contact us. |
Q | I received the wrong product. |
A |
Sorry about that! We'll be happy to sort it out for you. Please contact us as soon as possible. |
Q | I ordered the wrong product. Can I exchange it? |
A |
Yes, if you have ordered the wrong product, Protein King will happily exchange the item within 7 days of date of purchase, for a different product, providing the item is unopened and in unopened/resaleable condition. |
Q | I have a medical condition. Will this product be safe for me? |
A | Before using any supplements, we strongly urge you to check with your qualified healthcare practitioner, to see if the products will be suitable and safe for you. |
Q | Does your website offer any kind of security when purchasing products? |
A | Yes, Protein King's e-commerce website uses the latest 128-bit Secure Sockets Layer (SSL) encryption technology, ensuring that all your confidential information remains totally secure throughout the transaction. For your convenience and peace of mind, Protein King also accepts PayPal, and bank transfer/deposit as payment methods. All international orders must be paid using PayPal. |
Q | Where is Protein King located? |
A | Protein King currently operates as an online store, with our distribution centre located in Sydney, Australia. Operating mainly online allows us to pass on greater savings to you, our customers. |
Q | Can I pick up my order from your Sydney distribution centre? |
A |
If you would like to enquire about picking up your order, please contact our friendly customer service team. Protein King offers extremely competitive flat-rate shipping prices Australia-wide! For Sydney customers, shipping to you is only $8, regardless of the size of your order! Order over $300 for free shipping anywhere in Australia! |
Q | Customer Feedback |
A |
Dear Protein King, I just had to write to thank you for recommending Combat Protein Powder. It is by far the best I have tried. The flavour-I bought the Cookies and Cream is delicious. It is really filling and super satisfying and stays with you right through to the next meal. I don't even want to snack anymore-which is a shame as I also bought your protein bars which are great as well! I was very impressed by the wonderful service you provided with advice and information and of course not to forget your speedy delivery of my order. I will certainly be using Protein King again in the near future. Thanks so much. Mick - The Oaks NSW Received it first thing this morning! Awesome service; thank you so much. Bridget - Launceston TAS Very impressed with your service, and thanks for the shaker, the stuff will last me a month and then you have yourselves a repeat customer. John - Cessnock NSW Hi, Just wanted to say thanks for the great service you provide. All my orders have arrived here in Adelaide the next business day which is fantastic service for only $12 shipping. You have been very prompt in replying to my past emails and your prices are alot better even with the shipping than discount stores here. So once again thanks and I shall continue to use your service for what i need. Cheers Trevor - Adelaide SA Hey Guys, Props on a very quick turn around (and competitive pricing). I wasn't expecting same day delivery that's for sure. Pleasantly surprised. Keep up the good work, will definitely be coming back in the future. Cheers, Rad. Rad - Bondi Beach NSW Hi I just wanting to thankyou for the excellent customer service I received on my above order
it's greatly appreciated Hi I just wanted to let your business know, that I have never ordered from Protein King before BUT I will be from now on! Your delivery of the products is just so quick and prompt that I am extremely impressed. Thankyou! Kerri - Glenorchy QLD Hey, Just wanted to thank you for my order. I meant to email you days ago to express my gratitude
for your service and for the complimentary shaker and fitness mag you included in the shipment!!
Not expected but very much appreciated! Thanks again guys... Hi guys, just wanted to say I am very impressed with your business and customer service. I placed my ordered at 15:52 and the order was processed, packed and picked up by the courier within 57 minutes, that is what I call great customer service. Matt - Tamworth NSW To Whom It May Concern, I just wanted to take the time to thank you from the bottom of my heart for the amazing level of customer service and logistical support I have received from your company. I have made only two purchases of protein powder from you in the past but each and every time I have had my order delivered within the allotted time period and never once has the tracking been in-correct. I find your prices extremely competitive, if not the best in Sydney and just wanted you to know that you are doing a great job as a business!!! I look forward to dealing with you in the future and have not stopped recommending you to my friends and family who have all found a similar level of service. Kind Regards Luke - Penshurst NSW Hello! I just wanted to compliment Protein King on their wonderful Customer Service! I just received my order and I received a lovely protein shaker with it also! The delivery is always so fast. I just wanted to say thank you! It was a lovely bonus and it's this type of Customer Service that will keep me coming back! Thank you again and have a lovely weekend! Kind Regards, Lisa - Dee Why NSW I Received my order today. Thanks for the prompt delivery and I look forward to ordering from you again. Cheers, Gerry - Ballarat VIC Hi guys, Wow it just got delivered, that was fast!!!! Very very happy with the service, speed and pricing. I will buying all my supplements from you guys from now on, also will recommend to friends. Keep up the good work :) Josh - Bogangar NSW Thank you, Very much great service Tony - Capalaba QLD Hi Just wanted to say a big "Thankyou"! Ordered the products Sunday and as promised order was processed next business day, received my order this morning at 7am! That is absolute brilliant customer service! So thanks guys for an simple transaction the whole way through, great website - easy to navigate, quick to process and set up an account, informative product description with large clear photo's, what more can I say? :) Cheers for creating a great site, a team behind the site that works, and delivering an awesome service !!! Have a great day, and will definitely be back to shop with you guys again, in the near future. Regards Kath - Arundel QLD Thanks heaps for the order, got delivered first thing this morning. Best service ive ever had. Thanks again. Kind Regards Adam - Marrickville NSW Wonderful!!! Thanks for being so professional guys! Joel - Coles Bay TAS You guys are amazing. Products arrived this morning, what service. Will definitely use again. Thanks Ed Ed - Alice Springs NT Hi I just would like to thankyou for the fast service. Thanks Scott Scott - Cranbourne VIC Hey there, Just thought I'd give some positive feedback! Your customer service is great, you always post items really quickly/efficiently which is something I highly value. Your prices are second to none and you're easy to contact/deal with. Cheers! Matthew - Mile End SA Hi Team, Thanks for the fast and efficient service. Recieved my order today all in perfect condition. Great service, keep up the good work:) Regards Nor - Rivervale WA Just got my parcel from you guys, came real quick will definitley be buying from protein king again Thanks guys :) Nick - Port Pirie SA Dear James I received my package, loved it, genuine and fresh Im so happy by choosing you as my supplement supplier, you are the King. Keep up the good work ;) All the best Babak - St Lucia QLD Hi, My name is David just received my first order today, and was extremely pleased not only are you the cheapest on the Net you have great customer service and delivery turn around. You will definitely be getting a repeat customer Thankyou David - Darwin NT Thank you for a quick delivery, paid for it Tuesday afternoon and received Wednesday morning. Thank you Joe - West Gosford NSW Hi Guys, Just wanted to thank you guys on your prompt service. I order some product from you yesterday morning & recieved it here in Port Macquarie this morning. I will highly recommend your business my friends to purchase product from you guys in the future. Thanks again, Regards, Glenn - Port Macquarie NSW Hi there, Recieved all my stuff today. Thanks guys! Andrew - Punchbowl NSW Hi David, Both packages just received...Great service mate, thanks very much... I'll set up an online account with you guys for my next purchases. Thanks again! Richard - Welshpool WA Hi james thank you for the quick reply. I ordered the hemo black yesterday and received it today so very stoked with the shipping speed. Even got a sample of the gaspari superpump max so i will try that after. Thank you for your help Jake - Prospect Vale TAS Just wanted to let you know that I placed my order on Sunday and received my parcel at 8am this morning, so I am super impressed with your efficiency! Thanks so much. Bridget - Mowbray TAS Just wanted to say a big thanks and pat on the back for the service you guys at Protein King provide. Prices are the lowest i can find, shipping rates are beyond cheap and my orders always arrive within two business days maximum. Keep up the great work, you've got a customer for life! Daniel - Ferntree Gully VIC Hi guys, just wanted to say I am very impressed with your business and customer service. I placed my ordered at 15:52 and the order was processed, packed and picked up by the courier within 57 minutes, that is what I call great customer service. Matt - Tamworth NSW Thanks for your quick service once again, you are brilliant. Tony - Lakemba NSW Thanks Heaps Guys you guys have great prices Chris - Pambula NSW Hey, Have just received my order barely 24hrs after placing it on the website, absolutely impressed with the service! Have tried other websites which can take up to a week so really happy with that, at awesome prices too. You have yourself a new customer Regards, Chris - Sydney NSW Thank you for your service and quick delivery, it is much appreciated! Regards, Louise - Tewantin QLD Item received with thanks. I ordered this item on Friday and it arrived on Tuesday. I previously ordered a product from another fitness chain in early August and still haven't received it! Thanks again for your prompt delivery. Geoff - Warilla NSW Thank you very much very happy with your service, first time i have used you and definitely won't be the last Thank you Michael - Gepps Cross SA Hey thanks again for a great service my order arrived today. Regards, Kirk - Caringbah NSW Hi David, Just wanted to say thanks for the help and (extremely) fast delivery of the goods! Cheers, Mitch - Parramatta NSW Hi PK, I received the products thats great! Keep up the good work. Magid - Sydney NSW Thanks james. Your so helpful, and giving with your time. i have now put 7 of my friends on to you, I hope you hear from them soon, they were very impressed by your service and advice mate. Nathan - Ingle Farm SA Hi James, I received my order today, and would just like to thank you for the prompt delivery and quality service. I will be sure to recommend Protein King to others and purchase other products in the future. Thanks again. Regards, Aaron - Eraring NSW Thank you so much, received them today. Thanks for the fast delivery, will definitely buy from you again next time :) Rebekah - Moonta SA Excellent James Thanks for your help this year unreal website and easy as. Cheers Matthew - Dubbo NSW Thanks for the super fast delivery considering I paid for it at 1AM this morning! Really impressed with the super fast service and product! Thank you! Mantee - Neutral Bay NSW |